Last updated: 20/12/2025
RapidWP (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our website and services.
RapidWP operates under CloudNeuron Technologies LLP, a company registered in INDIA.
1. Who We Are
Service Name: RapidWP
Operating Entity: CloudNeuron Technologies LLP
Jurisdiction: India
Services: Managed WordPress Hosting and Dedicated WordPress Hosting
This policy applies to all users, customers, affiliates, and visitors of RapidWP.
2. Information We Collect
We collect only the information necessary to provide and improve our services.
2.1 Information You Provide
- Name
- Email address
- Billing address
- Payment details (processed via third-party gateways)
- Account credentials
- Support tickets and communications
2.2 Information Collected Automatically
- IP address
- Browser type and device information
- Operating system
- Access times and pages visited
- Referring URLs
2.3 Hosting & Website Data
As a hosting provider, we store website files, databases, emails, and related content uploaded by you. We do not access or monitor your content unless required for support, security, or legal reasons.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and manage hosting services
- Process payments and invoices
- Perform migrations and backups
- Provide customer and technical support
- Improve platform performance and security
- Communicate service updates and notices
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Cookies & Tracking
RapidWP uses cookies and similar technologies to:
- Maintain login sessions
- Track affiliate referrals (90-day cookie)
- Analyze website traffic and usage
- Improve user experience
You may disable cookies in your browser, but some features may not function properly.
5. Data Storage & Security
We implement strong security measures, including:
- Encrypted connections (SSL/TLS)
- Server-level firewalls and malware protection
- Container-based site isolation
- Regular security updates and monitoring
Our primary servers are located in Johor (MY), ensuring high availability and compliance with data protection standards.
6. Backups
We perform daily automated backups with up to 21 days retention.
Backups are intended for disaster recovery and are not guaranteed as a sole data protection method. Customers are encouraged to maintain their own backups as well.
7. Payment Processing
Payments are processed securely through trusted third-party gateways, including:
- PayPal
- Stripe
- UPI providers
- Bank transfers
RapidWP does not store full credit/debit card details on its servers.
8. Affiliate Program Data
If you participate in our affiliate program, we may collect:
- Referral tracking data
- Commission details
- Payment information
Affiliate tracking uses cookies and complies with this Privacy Policy.
9. Data Sharing & Disclosure
We may share limited data with:
- Payment processors
- Infrastructure and security partners
- Legal authorities, if required by law
All partners are obligated to protect your data and use it only for service delivery.
10. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Meet legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
Upon account termination, data is deleted according to our internal retention policies, unless legally required otherwise.
11. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
To exercise your rights, contact us using the details below.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Children’s Privacy
RapidWP services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
15. Contact Information
For privacy-related questions or requests, contact:
RapidWP
Operated by CloudNeuron Technologies LLP
Email: [email protected]
Website: rapidwp.net